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They are handling them the way I would expect them to. Bumping other customers' orders in a cascade of ongoing delays is far more disruptive than refunding the money of customers who knowingly took the weather risk of ordering chicks in the winter.

These are live animals, not products that can be rushed by hiring temp workers and making employees work mandatory overtime on the production line. When we CHOOSE to order chicks in the winter we CHOOSE to accept the risk of weather problems. Which is why I didn't order any chicks at this time...