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Update: Not sure how to explain it, but after several days of being plugged in continuously, the plate is no longer as hot as it used to be. It’s now a nice warm temperature that I can comfortably touch without getting burned. At four weeks old, only one of my chicks continues to use the Brinsea...

Yes, they do. I reached out to email support when I first posted this but haven’t heard back. Good idea to talk with them; I’ll try calling.

Thank you! I appreciate your insight about plate height. It sounds like mine is hotter than yours. I’ve decided to keep using the heat lamp until I can figure out what to do with my Ecoglow.

I bought the Brinsea Ecoglow Safety 600 chick brooder and it arrived yesterday. The heat plate is much hotter than expected. I can't hold my fingers against it for more than a couple of seconds. Touching the plate reminds me of walking barefoot on very hot sand -- you can hardly stand to walk on...