I was too busy with other things to even notify them, plus it took maybe 2 months before I found out.
They did however send me a survey sometime later and I indicated that I was not happy and put into the comment section the reason why.
I never heard anything from them.
However from reading...
I had an order of 12 chicks last spring and while they all arrived alive and none died in my care, that experience left a bad taste in my mouth.
I paid for dozen females and received 6 females and 7 males (got 1 free chick).
This year I found a local source and drove almost 2 hours to get them...