- Apr 12, 2008
- 4
- 0
- 7
This is a very long post. I finally got in touch with the company who made the two horrid #1202 commercial incubators I bought. Instead of me wasting time, I'm merely going to paste the entire emails from this company. I do hope all of you will be able to gain from this. I have lost so many eggs in these machines, and it was not my fault. You will notice that not once did GQF have a 'real' person sign any of their emails to me.
Ross Wilson
Thank you so much for the detail here.
I do remind you that not once have I asked for a 'free' sandwich from you. Your manner here is quite unfortunate. I think my lawyer will see this as the case, too.
I accept your 'apology' for your error. I plan on announcing this to everyone I can in the American Poultry Industry, big and small. Ford, btw, would not give one of their employees anything for 'free'. I take offense that you state here that that is what I wanted.
Unfortunately, you have given me 'exactly' what I've wanted in this email.
Have a good day!
Ross Wilson
----------------------------------------
> From: [email protected]
> To: [email protected]
> Subject: RE:
> Date: Wed, 16 Apr 2008 12:14:13 -0400
>
> 1. The 1202 is no longer supported. The instruction manual listed on the
> website is the best we can offer, but the original was out of print for so
> long before we went to digital copies that the original diagram is not
> there. The diagram on the 1200 series .pdf indicates an electronic
> thermostat. We apologize for the error. The instructions will be removed
> from the website to prevent further confusion.
>
> 2. You fix the spiking problem by replacing the thermostat switch with item
> No. 30006B.
>
> 3. Ford is a multi billion dollar company and still wouldn't give you
> anything for free on a ten year old truck. We are talking about specialty
> equipment not automobiles. We have given you help. Fix the spiking problem
> by replacing the thermostat switch with item No. 3006B
>
> 4. Some end users customize their equipment beyond factory specs. We have
> no idea what modifications if any may have been made and therefore cannot
> attempt to address them. You should also expect the other items, such as
> the turner mechanism, might sometime, somewhere, perhaps in an incubator not
> unlike yours, fail, due to the mercilessness of time.
>
> You have asked how to fix the spiking issue. The fix is a new thermostat
> switch, item No. 3006B. This issue is considered resolved.
>
> For information on current incubator models, such as the 1502, please see
> our website. Warranty period in one year from date of purchase.
>
> G.Q.F. Manufacturing Company
> P.O. Box 1552
> Savannah, GA 31402
>
> Phone 912-236-0651
> FAX 912-234-9978
>
> www.GQFmfg.com
>
> -----Original Message-----
> From: Bobby Ross [mailto
[email protected]]
> Sent: Wednesday, April 16, 2008 11:49 AM
> To: GQF Manufacturing Co.
> Subject: RE:
>
>
> I do agree!
>
> But one very small problem. On all your literature, there in no 3006B
> switch indicated. How do you expect 'us' to do this in this case?
>
> And, for the third, but certainly not the 'final' time, how do you fix this
> problem?
>
> Evidently, you do not want to discuss this on an 800 number. And, after
> several months of contacting you, you finally have the time to help us. You
> are totally right about it being my responsibility to fix 'old' equipment.
> If I bought an old Ford 150 truck for hauling hay on my farm, and it broke
> down, I could easily contact Ford Motor Company, and they would help me!
> They might even recommend me taking the truck to one of their service
> dealers. Catch my drift?
>
> It also seems to me that what you are saying is that even if I do fix this
> 'spike' problem with the 3006B, switch, there are many other problems that
> can occur with such old equipment?
>
> And, last on this email, what unit do you recommend now that you are
> manufacturing to take the place of these 1200 series? And, what kind of
> warranty do you give?
>
> Thank you!
>
> Ross Wilson
>
>
> ----------------------------------------
>> From: [email protected]
>> To: [email protected]
>> Subject: RE:
>> Date: Wed, 16 Apr 2008 11:41:34 -0400
>>
>> The units are over 10 years old. There is bound to be normal wear which
> is
>> all that was indicated or implied. We increased longevity with the 3006B,
>> but there was no issue. You should expect to make repairs on old
> equipment.
>> For the third and final time, replace the thermostat switch with item No.
>> 3006B. There may be other problems in such an old unit, but you did not
> buy
>> brand new and should consider some responsibility for repairs. Good luck.
>
>>
>> G.Q.F. Manufacturing Company
>> P.O. Box 1552
>> Savannah, GA 31402
>>
>> Phone 912-236-0651
>> FAX 912-234-9978
>>
>> www.GQFmfg.com
>>
>> -----Original Message-----
>> From: Bobby Ross [mailto[email protected]]
>> Sent: Wednesday, April 16, 2008 11:28 AM
>> To: GQF Manufacturing Co.
>> Subject: RE:
>>
>>
>> Well, the luck of the draw! HAR! I figured just about as much.
>>
>> I bought two Picture Window Nova-Bators, 28.3 Watt, 110 Volts when I first
>> started the program at Grant High School. Both of them are working just
>> fine to this day. I have some chicks hatching today, as a matter of fact,
>> in one of them.
>>
>> OK, let's cut it to the chase:
>>
>> I understand my 1202s are not under warranty. Unfortunately, you have not
>> notified the market of this 'problem'. Understandably, it should be
>> announced to the market of this condition.
>>
>> I think what you are saying is that if anyone buys one of the 1200 series,
>> he will suffer like I have, and like all the kids in my Grant High School,
>> Boy Scouts and 4-H Clubs. This should not be the case. Do you think?
>>
>> I have the total 'troubleshooting' manual on the 1202 as I have sent you.
>> No where does it say anything about this 'spike' situation. YOU know of
> the
>> problem.
>>
>> My next question is very important: Can I fix these two machines by
>> replacing their 3006B?
>>
>> And, if so, I will need additional components. 4 of the heat wafers, and
>> etc.
>>
>> I want to 'fix' this problem. One way or the other. If you say I'm out
> of
>> business with these two machines, so be it. If you know absolutely that I
>> can fix them, then let's do it. I will pay for everything, of course. It
>> is not your fault I bought two 10 year old machines. I can see why there
>> were so many for sale at the Pacific Coast Poultry Association's show in
>> Stockton a few months ago. The market is 'dumping' these HORRID machines
> on
>> innocent people such as myself, and causing great suffering.
>>
>> So, let's take care of this.
>>
>> I thank you for your help.
>>
>> Ross Wilson
>> ----------------------------------------
>>> From: [email protected]
>>> To: [email protected]
>>> Subject: RE:
>>> Date: Wed, 16 Apr 2008 09:44:49 -0400
>>>
>>> Unfortunately the 1200 series incubator has not been in production for
>> over
>>> 10 years and is understandably no longer under warranty. Early 1202s
>>> included the No. 3006 snap switch which was susceptible to sticking and
>>> creating spikes after a few years, the 3006B adds a surge guard to
> protect
>>> the switch.
>>>
>>>
>>> G.Q.F. Manufacturing Company
>>> P.O. Box 1552
>>> Savannah, GA 31402
>>>
>>> Phone 912-236-0651
>>> FAX 912-234-9978
>>>
>>> www.GQFmfg.com
>>> -----Original Message-----
>>> From: Bobby Ross [mailto[email protected]]
>>> Sent: Tuesday, April 15, 2008 5:42 PM
>>> To: GQF Manufacturing Co.
>>> Subject: RE:
>>>
>>>
>>> Thank you for your quick reply!
>>>
>>> We had one of my 1202 in Grant High School in a program I introduced
> there
>>> for the students to 'adopt' one of my eggs and watch it hatch in its 21
>> day
>>> period. It was a total disaster. Both of my 1202 incubators have done
>>> this!
>>>
>>> We bought the wafers from you, but the ones you sent had a longer screw
>>> attachment than the ones on the 1202. We are now using surge protectors.
>>> Nothing works, but this might!
>>>
>>> There are two No. 3007 wafers on each 1202 incubator, right?
>>>
>>> So, if this is so, then shouldn't I replace both of them on each machine?
>>
>>>
>>> This is what I suggest we do:
>>>
>>> Send me the necessary replacements for both these machines. Since I've
>> lost
>>> well over 300 fertile eggs, many in front of my students, not only at
>> Grant
>>> High School, but also with my 4-H kids, and my Boy Scouts. Make this a
>>> project for you company. Let me demonstrate to my students how a
> 'farmer'
>>> can depend upon his equipment company to support him.
>>>
>>> Here is my mailing address:
>>>
>>> P.O. Box 261
>>> Isleton, CA 95641
>>>
>>> my telephone is: 916 777-7757
>>>
>>> When I receive your replacement parts, I will immediately contact you.
>>> Then, I will see if I am able to replace these parts. If so, I shall do
>> so.
>>> If not, I shall contact you for further instructions. I have a Nikon
> D200
>>> digital camera, so I can provide you with pictures of the process. I
>> shall
>>> mail to you the 'old' parts. I will be happy to pay you for these
> repairs
>>> if in fact they work. If not, then I think you should seriously
>> considering
>>> putting out a 'recall' on these models. This experience has caused a
>> great
>>> amount of trauma with many of my children, and with many of my
>> professional
>>> associates, and with me.
>>>
>>> The bad part of this is that an associate had me buy these two 1202
>>> incubators from a woman who was selling them on EBay. I'm being totally
>>> honest with you. But, I also saw several of the very same machines being
>>> sold at the Pacific Coast Poultry Association's show. I do believe these
>>> are old machines. Not manufactured by you recently.
>>>
>>> I took 72 ribbons with my chickens at the last California State Fair.
>>> Recently, at the Pacific Coast Poultry Association's show in Stockton, I
>>> took 38 ribbons, and 12 of my kids showed their birds for the first time.
>>
>>>
>>> Let's work together to make this a 'learning experience' for all of us.
>>> This 'spike' situation is what we Vietnam Veterans call a 'booby trap'.
>> It
>>> is a very serious problem. I would like to nip this in the bud. Can we
>>> work together?
>>>
>>> I have been in Savanna many times. I have many friends there in the
>>> military base. I find Savanna to be a totally enchanting city
>>>
>>> Thank you!
>>>
>>> Ross Wilson
>>> ----------------------------------------
>>>> From: [email protected]
>>>> To: [email protected]
>>>> Subject: RE:
>>>> Date: Tue, 15 Apr 2008 17:21:22 -0400
>>>>
>>>> The No. 1202 was produced with a wafer thermostat. That thermostat
>>> consists
>>>> of a bracket, the No. 3007 wafer, and the No. 3006B snap switch.
> Replace
>>>> item No. 3006B.
>>>>
>>>> G.Q.F. Manufacturing Company
>>>> P.O. Box 1552
>>>> Savannah, GA 31402
>>>>
>>>> Phone 912-236-0651
>>>> FAX 912-234-9978
>>>>
>>>> www.GQFmfg.com
>>>>
>>>> -----Original Message-----
>>>> From: Bobby Ross [mailto[email protected]]
>>>> Sent: Tuesday, April 15, 2008 5:00 PM
>>>> To: GQF Manufacturing Co.
>>>> Subject:
>>>>
>>>>
>>>> Hello!
>>>>
>>>> Unfortunately, there is no 'item No. 3006B' on model #1202!
>>>>
>>>> Do you have another guess? I did go to several chat sites, etc, and
> one
>>>> suggested I use a surge protector. So, I did after I had re-calibrated
>>> one
>>>> of my #1202 incubators. The very next day, it 'spiked' again to way
> over
>>>> 130 degrees destroying 12 dozen of my eggs. This has made it well over
>>> 300
>>>> eggs I've lost with both of these incubators. Could you possibly
> suggest
>>>> how to fix this?
>>>>
>>>> Thank you!
>>>>
>>>> Ross Wilson
>>>>
>>>>
>>>>
>>>> From: GQF Manufacturing Co.
Ross Wilson
Thank you so much for the detail here.
I do remind you that not once have I asked for a 'free' sandwich from you. Your manner here is quite unfortunate. I think my lawyer will see this as the case, too.
I accept your 'apology' for your error. I plan on announcing this to everyone I can in the American Poultry Industry, big and small. Ford, btw, would not give one of their employees anything for 'free'. I take offense that you state here that that is what I wanted.
Unfortunately, you have given me 'exactly' what I've wanted in this email.
Have a good day!
Ross Wilson
----------------------------------------
> From: [email protected]
> To: [email protected]
> Subject: RE:
> Date: Wed, 16 Apr 2008 12:14:13 -0400
>
> 1. The 1202 is no longer supported. The instruction manual listed on the
> website is the best we can offer, but the original was out of print for so
> long before we went to digital copies that the original diagram is not
> there. The diagram on the 1200 series .pdf indicates an electronic
> thermostat. We apologize for the error. The instructions will be removed
> from the website to prevent further confusion.
>
> 2. You fix the spiking problem by replacing the thermostat switch with item
> No. 30006B.
>
> 3. Ford is a multi billion dollar company and still wouldn't give you
> anything for free on a ten year old truck. We are talking about specialty
> equipment not automobiles. We have given you help. Fix the spiking problem
> by replacing the thermostat switch with item No. 3006B
>
> 4. Some end users customize their equipment beyond factory specs. We have
> no idea what modifications if any may have been made and therefore cannot
> attempt to address them. You should also expect the other items, such as
> the turner mechanism, might sometime, somewhere, perhaps in an incubator not
> unlike yours, fail, due to the mercilessness of time.
>
> You have asked how to fix the spiking issue. The fix is a new thermostat
> switch, item No. 3006B. This issue is considered resolved.
>
> For information on current incubator models, such as the 1502, please see
> our website. Warranty period in one year from date of purchase.
>
> G.Q.F. Manufacturing Company
> P.O. Box 1552
> Savannah, GA 31402
>
> Phone 912-236-0651
> FAX 912-234-9978
>
> www.GQFmfg.com
>
> -----Original Message-----
> From: Bobby Ross [mailto
[email protected]] > Sent: Wednesday, April 16, 2008 11:49 AM
> To: GQF Manufacturing Co.
> Subject: RE:
>
>
> I do agree!
>
> But one very small problem. On all your literature, there in no 3006B
> switch indicated. How do you expect 'us' to do this in this case?
>
> And, for the third, but certainly not the 'final' time, how do you fix this
> problem?
>
> Evidently, you do not want to discuss this on an 800 number. And, after
> several months of contacting you, you finally have the time to help us. You
> are totally right about it being my responsibility to fix 'old' equipment.
> If I bought an old Ford 150 truck for hauling hay on my farm, and it broke
> down, I could easily contact Ford Motor Company, and they would help me!
> They might even recommend me taking the truck to one of their service
> dealers. Catch my drift?
>
> It also seems to me that what you are saying is that even if I do fix this
> 'spike' problem with the 3006B, switch, there are many other problems that
> can occur with such old equipment?
>
> And, last on this email, what unit do you recommend now that you are
> manufacturing to take the place of these 1200 series? And, what kind of
> warranty do you give?
>
> Thank you!
>
> Ross Wilson
>
>
> ----------------------------------------
>> From: [email protected]
>> To: [email protected]
>> Subject: RE:
>> Date: Wed, 16 Apr 2008 11:41:34 -0400
>>
>> The units are over 10 years old. There is bound to be normal wear which
> is
>> all that was indicated or implied. We increased longevity with the 3006B,
>> but there was no issue. You should expect to make repairs on old
> equipment.
>> For the third and final time, replace the thermostat switch with item No.
>> 3006B. There may be other problems in such an old unit, but you did not
> buy
>> brand new and should consider some responsibility for repairs. Good luck.
>
>>
>> G.Q.F. Manufacturing Company
>> P.O. Box 1552
>> Savannah, GA 31402
>>
>> Phone 912-236-0651
>> FAX 912-234-9978
>>
>> www.GQFmfg.com
>>
>> -----Original Message-----
>> From: Bobby Ross [mailto
[email protected]] >> Sent: Wednesday, April 16, 2008 11:28 AM
>> To: GQF Manufacturing Co.
>> Subject: RE:
>>
>>
>> Well, the luck of the draw! HAR! I figured just about as much.
>>
>> I bought two Picture Window Nova-Bators, 28.3 Watt, 110 Volts when I first
>> started the program at Grant High School. Both of them are working just
>> fine to this day. I have some chicks hatching today, as a matter of fact,
>> in one of them.
>>
>> OK, let's cut it to the chase:
>>
>> I understand my 1202s are not under warranty. Unfortunately, you have not
>> notified the market of this 'problem'. Understandably, it should be
>> announced to the market of this condition.
>>
>> I think what you are saying is that if anyone buys one of the 1200 series,
>> he will suffer like I have, and like all the kids in my Grant High School,
>> Boy Scouts and 4-H Clubs. This should not be the case. Do you think?
>>
>> I have the total 'troubleshooting' manual on the 1202 as I have sent you.
>> No where does it say anything about this 'spike' situation. YOU know of
> the
>> problem.
>>
>> My next question is very important: Can I fix these two machines by
>> replacing their 3006B?
>>
>> And, if so, I will need additional components. 4 of the heat wafers, and
>> etc.
>>
>> I want to 'fix' this problem. One way or the other. If you say I'm out
> of
>> business with these two machines, so be it. If you know absolutely that I
>> can fix them, then let's do it. I will pay for everything, of course. It
>> is not your fault I bought two 10 year old machines. I can see why there
>> were so many for sale at the Pacific Coast Poultry Association's show in
>> Stockton a few months ago. The market is 'dumping' these HORRID machines
> on
>> innocent people such as myself, and causing great suffering.
>>
>> So, let's take care of this.
>>
>> I thank you for your help.
>>
>> Ross Wilson
>> ----------------------------------------
>>> From: [email protected]
>>> To: [email protected]
>>> Subject: RE:
>>> Date: Wed, 16 Apr 2008 09:44:49 -0400
>>>
>>> Unfortunately the 1200 series incubator has not been in production for
>> over
>>> 10 years and is understandably no longer under warranty. Early 1202s
>>> included the No. 3006 snap switch which was susceptible to sticking and
>>> creating spikes after a few years, the 3006B adds a surge guard to
> protect
>>> the switch.
>>>
>>>
>>> G.Q.F. Manufacturing Company
>>> P.O. Box 1552
>>> Savannah, GA 31402
>>>
>>> Phone 912-236-0651
>>> FAX 912-234-9978
>>>
>>> www.GQFmfg.com
>>> -----Original Message-----
>>> From: Bobby Ross [mailto
[email protected]] >>> Sent: Tuesday, April 15, 2008 5:42 PM
>>> To: GQF Manufacturing Co.
>>> Subject: RE:
>>>
>>>
>>> Thank you for your quick reply!
>>>
>>> We had one of my 1202 in Grant High School in a program I introduced
> there
>>> for the students to 'adopt' one of my eggs and watch it hatch in its 21
>> day
>>> period. It was a total disaster. Both of my 1202 incubators have done
>>> this!
>>>
>>> We bought the wafers from you, but the ones you sent had a longer screw
>>> attachment than the ones on the 1202. We are now using surge protectors.
>>> Nothing works, but this might!
>>>
>>> There are two No. 3007 wafers on each 1202 incubator, right?
>>>
>>> So, if this is so, then shouldn't I replace both of them on each machine?
>>
>>>
>>> This is what I suggest we do:
>>>
>>> Send me the necessary replacements for both these machines. Since I've
>> lost
>>> well over 300 fertile eggs, many in front of my students, not only at
>> Grant
>>> High School, but also with my 4-H kids, and my Boy Scouts. Make this a
>>> project for you company. Let me demonstrate to my students how a
> 'farmer'
>>> can depend upon his equipment company to support him.
>>>
>>> Here is my mailing address:
>>>
>>> P.O. Box 261
>>> Isleton, CA 95641
>>>
>>> my telephone is: 916 777-7757
>>>
>>> When I receive your replacement parts, I will immediately contact you.
>>> Then, I will see if I am able to replace these parts. If so, I shall do
>> so.
>>> If not, I shall contact you for further instructions. I have a Nikon
> D200
>>> digital camera, so I can provide you with pictures of the process. I
>> shall
>>> mail to you the 'old' parts. I will be happy to pay you for these
> repairs
>>> if in fact they work. If not, then I think you should seriously
>> considering
>>> putting out a 'recall' on these models. This experience has caused a
>> great
>>> amount of trauma with many of my children, and with many of my
>> professional
>>> associates, and with me.
>>>
>>> The bad part of this is that an associate had me buy these two 1202
>>> incubators from a woman who was selling them on EBay. I'm being totally
>>> honest with you. But, I also saw several of the very same machines being
>>> sold at the Pacific Coast Poultry Association's show. I do believe these
>>> are old machines. Not manufactured by you recently.
>>>
>>> I took 72 ribbons with my chickens at the last California State Fair.
>>> Recently, at the Pacific Coast Poultry Association's show in Stockton, I
>>> took 38 ribbons, and 12 of my kids showed their birds for the first time.
>>
>>>
>>> Let's work together to make this a 'learning experience' for all of us.
>>> This 'spike' situation is what we Vietnam Veterans call a 'booby trap'.
>> It
>>> is a very serious problem. I would like to nip this in the bud. Can we
>>> work together?
>>>
>>> I have been in Savanna many times. I have many friends there in the
>>> military base. I find Savanna to be a totally enchanting city
>>>
>>> Thank you!
>>>
>>> Ross Wilson
>>> ----------------------------------------
>>>> From: [email protected]
>>>> To: [email protected]
>>>> Subject: RE:
>>>> Date: Tue, 15 Apr 2008 17:21:22 -0400
>>>>
>>>> The No. 1202 was produced with a wafer thermostat. That thermostat
>>> consists
>>>> of a bracket, the No. 3007 wafer, and the No. 3006B snap switch.
> Replace
>>>> item No. 3006B.
>>>>
>>>> G.Q.F. Manufacturing Company
>>>> P.O. Box 1552
>>>> Savannah, GA 31402
>>>>
>>>> Phone 912-236-0651
>>>> FAX 912-234-9978
>>>>
>>>> www.GQFmfg.com
>>>>
>>>> -----Original Message-----
>>>> From: Bobby Ross [mailto
[email protected]] >>>> Sent: Tuesday, April 15, 2008 5:00 PM
>>>> To: GQF Manufacturing Co.
>>>> Subject:
>>>>
>>>>
>>>> Hello!
>>>>
>>>> Unfortunately, there is no 'item No. 3006B' on model #1202!
>>>>
>>>> Do you have another guess? I did go to several chat sites, etc, and
> one
>>>> suggested I use a surge protector. So, I did after I had re-calibrated
>>> one
>>>> of my #1202 incubators. The very next day, it 'spiked' again to way
> over
>>>> 130 degrees destroying 12 dozen of my eggs. This has made it well over
>>> 300
>>>> eggs I've lost with both of these incubators. Could you possibly
> suggest
>>>> how to fix this?
>>>>
>>>> Thank you!
>>>>
>>>> Ross Wilson
>>>>
>>>>
>>>>
>>>> From: GQF Manufacturing Co.
