Can you help me hatch my first batch of eggs

[Silkiebegins]

It's day 2 of the chick being alive. It was awake all night but in the morning it just had it's head tucked in under its body and just refuses to change its head position. Is that normal?

 

[Silkiebegins]

The chicken was starting to bury itself in the bedding so I put the heating lamp directly facing it. When I came back the chicken started to shiver so I put it back in the incubator. It also hasn't ate, does that have to do with the shaking and the head? Also my thermometer might be wrong in the brooder.