Ordered 25 bantam EEs and 2 bantam Welsummers and unfortunately, they froze in shipping. Not enough bedding and no heat pack and then it appears weather caused a delay or something in shipping which caused the demise of my whole order. Called to report them DOA and wouldn't be able to get whole exact order until end of May or partial re-order in 3 weeks. Was pretty bummed and ended up not re-ordering from them cause I was paranoid it would happen again and I couldn't get everything I wanted anyways. Original phone call to customer service did not garner a whole lot of sympathy from the lady on the other end. Sent an email to the company via their website and got an email back from Jess who was very helpful and sympathetic about the loss of my babies. She offered to throw in a Vitapak with my reorder or refund the whole thing. I chose refund because I was gun-shy, but I might try ordering from them in a warmer time of year. I think maybe during cold weather it's a bad idea to order from a hatchery that is more than one state away. 3.5 stars for good selection and after emailing, excellent customer service, but no more than that cause the chicks should have been able to make it here alive.
