Bad Experience with big name, highly rated chick sellers.

[Coops Dad]

Is that what you read?

Literally.

"I also felt pretty violated by their, while wanting me to pat 100%, 100 days in advance, felt it their right to question why I wanted to cancel the order. "

 

[Aki no niwatori]

In most cases due to banks and creditcard companies it can take up to 15 days to refund to a card.

 

[end of the road farm]

Literally.

"I also felt pretty violated by their, while wanting me to pat 100%, 100 days in advance, felt it their right to question why I wanted to cancel the order. "

well, THIS "felt it their right to question why I wanted to cancel the order" is what I referred to. The "while wanting.." part is not the main part of the sentence.
Sorry if I wasn't clear enough for you.

 

[nuthatched]

Welp, 12 days and a few hours ago, I canceled my order. Immediately got a canceled order email, and on the website, "my account" showed the order and the cancelled order.
Then, nothing. I've tried calling(got a recording telling me to email) and I've emailed. Still, nothing. My credit card has NOT been reimbursed. I have NOT gotten any further communication from the hatchery.
Considering it took a blink of the eye for the charge to show up when I made the order, you'd think it wouldn't take 12 days to notice and act on the cancellation.
I guess I'll just go ahead and file a complaint(or whatever it's called) with the credit card company today.
I went through something similar a few years ago when I paid my AAA bill, aand it was taken out again the next day. They claimed it was on automatic billing, but I'd never consider auto-paying something that only comes due once a year, who would ? Anyway, it was hellish to get that straight, one of the tech support people told me it would go right on throuh if I just claimed it was a stolen card thing...a crazy fix for what should have been fairly simple. Anyway, I did not do that, but it really took a lot to ever get my money back on that.
So, I guess I'll see, and I'll let the forum know what the end result is, how long it takes, ETC.
Incidentally, before I made the order, I DID check on what their refund/cancelation policy was. Refund was to be same day, no cancellation fee. For an order that couldn't be filled for 3 1/2 months.

Everyone is panicking for chicks, their ate lines of people wrapped around most hatcheries and are constantly calling to see if any are available. Just be patient. But if you don't here from them by the end of the week, then you might want to consider doing something. Most cc companies take at least two weeks for reimbursement
Edit to add, that 2 weeks doesn't include non business days like Saturdays, Sundays and obscure government holidays.

 

[JacinLarkwell]

A few weeks ago, I wanted to order some day old chicks, and the breed I wanted would not be available for about 100 days. I couldn't figure any way to "reserve" them other than to go on and order them. Although the hatch date was 3 1/2 months away, they wanted 100% of the payment up front. Is that normal? I can see some sort of deposit, but to me that's like going to McDonalds and paying for a hamburger and going to pick it up at the drivethru mid June. Don't seem right. However, they've got good reviews. So, reluctantly I ordered. FIRST, making sure they had a very clearly defined cancellation policy.
And, sure enough, a few days later, my worst fear came true, and I'm not going to be able to take on any additional obligations for an indetermined period of time. If ever. So, I thought about it a day or 2, and went to the website early one morning and cancelled the order. The cancellation went through, there were all the amounts, etc, and a notation that some charge would not be refunded to my credit card. I click that link, it basically refreshed the page, but there was no mention of the charge that could not be refunded, and no matter what I clicked on, that issue never showed again.
So, that was 3 days ago this morning. No refund in my CC account, not even in pending. The seller still shows the order cancelled, but I can't find anything else. Is it possible that they're thinking the longer it drags out, the more likely it is that they won't ever have to do anything? That would be a horrible way to run a business. Or, maybe that they're going to give me a store credit? Almost equally as horrible.
I also felt pretty violated by their, while wanting me to pat 100%, 100 days in advance, felt it their right to question why I wanted to cancel the order. It'd a medical issue, and none of their business!!

I know nobody is out to get me, but all parts of this effort(good faith on my part, I DID even pay them 100% 100 days in advance) strikes me as not the sort of thing I'd ever repeat, if at all avoidable.
Anyone else ever have any of these sort of issues before? Did they resolve themselves, even if slow, or did you have to cancel the transaction at the credit card company(another huge PITA)?

I've never seen a hatchery that didn't charge full price no matter how long out the order is. It takes a few days for everything to process and go through.

If they want to know, it's likely because they have a box that just needs to be filled out. You could have always lied and just said you decided you were going to order from a hatchery with more avaliablity or that you decided to purchase local. They're not going to strap you to a lie detector test.

As for the McDonald's comparison, it's not really a fair one. You pay for your hamburger at the window and you have to wait for it to be ready. Sometimes that's a the window, sometimes you have to pull around front and wait a few more minutes if they're busy. Same with chicks. They have to know how many eggs to put in the incubator and then incubate them for 3 weeks. They can't put more eggs in than space, so if there's no more space, you've just got to watch for the next open batch.