Anyone considering investing a lot in a Omlet chicken run, think again. Love my EGLU coops, but there is a big problem with the runs. I have had mine for just 2 yrs & the deterioration from rust for such an expensive product is unacceptable. There are several places on my run that have completely rusted thru. As I am just past the 2 yr warranty period, Omlet is not willing to help other than to advise me to buy some paint to go over the rust. I live 30 miles from the coast...the air is not THAT salty here. Ridiculous! Below is the response from Omlet:
Hi Dawn
Thank you for your message.
I'm sorry to see that your walk in run has rusted, this can happen in areas close to salty sea air.
Unfortunately, as your walk in run is over 2 years old and out of warranty, we wouldn't be able to offer any free of charge replacement. We do have a touch up paint for the smaller areas of rust but you would most likely be able to find a green metal paint at a local hardware store.
As the door is a little worse, you can find a full height door, just the top door, or just the bottom door on this page of our website:
https://www.omlet.us/shop/chicken_keeping/spares/
Please let me know if you need anything else and I'll do my best to help.
Omlet Customer Service
Monday - Friday, 7am - 7pm ET
Phone: 646-434-1104
Hi Dawn
Thank you for your message.
I'm sorry to see that your walk in run has rusted, this can happen in areas close to salty sea air.
Unfortunately, as your walk in run is over 2 years old and out of warranty, we wouldn't be able to offer any free of charge replacement. We do have a touch up paint for the smaller areas of rust but you would most likely be able to find a green metal paint at a local hardware store.
As the door is a little worse, you can find a full height door, just the top door, or just the bottom door on this page of our website:
https://www.omlet.us/shop/chicken_keeping/spares/
Please let me know if you need anything else and I'll do my best to help.
Omlet Customer Service
Monday - Friday, 7am - 7pm ET
Phone: 646-434-1104
Last edited by a moderator: