That sounds like "Articles". See the tab at the top of this page.Maybe it might be helpful and ease / prevent future concerns if there was a pinned writeup that outlines what the process is? Not sure if you guys do that sort of thing or have a 'wiki' for resources, but we can certainly contribute some insight into what goes on for the final leg of the journey when chicks get to a city post office.
You might consider writing an article. Contact one of the administrators or even the forum owner, @Nifty-Chicken . I'm sure Nifty would see that it gets published in the appropriate location.