Purchased one of these in a pinch directly from GQF. Their website leaves a lot to be desired, btw. The styrofoam is impossible to clean- it stained with the first hatch. Not sure if the sanitizing went well or not. It has no handles, so it is very hard to lift the top without digging your nails into styrofoam (over and over and over). Temp fluctuates by one degree in an 80 degree room if you can guess to set it correctly to begin with the cheap thermometer included. I removed the auto egg turner on lockdown because it would be very challenging for the chicks to walk on that and very possible they could hurt themselves. Without it to hold the eggs in place, the chicks rolled the pipped eggs all over. Worst hatch was 0. I called company to return it and they didn't call me back. I tried again. Next hatch was 8%. Called company again. No response. Best hatch was 58% I sold it on eBay. Glad to be rid of it.