WLBillhaynie
Hatching
- Apr 10, 2022
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I just wanted to say I read a lot of negative post about technical support for the Ladies First Coop Door. This is what my experience has been with the company and it’s owner Matt. It’s been 100% positive and here’s my story. I bought my Ladies First Coop door about a year ago and it’s been trouble free until a squirrel chewed my solar panel wire in to pieces. I tried to splice it back together again but for whatever reason it didn’t work. I send Matt the owner of the company a email and asked for help. He responded promptly and asked some questions. I told him what I did and also did what he asked me to do. Not having any knowledge of electronics I asked him if he could give me a call and he said yes but it would be tomorrow. Like he said he would he called me and after some test he walked me through and a few pictures back and forth he found the problem for me and is sending me the part to repair it. All that took about 45 minutes of his time which he didn’t have to do anything like that because the door was long out of warranty. Let me say I’ve never had customer service like that before. I’ve been very pleased with the way he has helped me. Do I know Matt? No and have never seen or talked to him. If anyone has any questions about my experience with him I can be found on Facebook. Just PM me and I’ll tell you what I can about Matt, the company and or the door.
Bill Haynie
Bill Haynie