Keeping an open mind is best to do, everyone's experiences are different. I know that some people here swear by McMurray, just like others swear by Ideal. Then there are those (like me) who have had bad experiences with both. I hope you don't.
There are so many variables when it comes to shipped chicks... as someone else listed above...
1. Your distace to the hatchery
2. Weather conditions when shipped (if it is January and 20 below than you may have a problem)
3. Hardiness of the breed ordered
4. Quantity ordered
Depending on the trip, they can be very tired/traumatized when they arrive and there's not much you can do. But if you add a little sugar or electrolytes to their water. make sure to dip their beaks so they know where it is, and give them the heat they need (as well as peace and quiet) if they haven't been taxed to the point of no return then they should perk right up. I ordered from MMH a couple of years ago. It was stupid on my part, because I didn't think about the weather... when I picked up my chicks at the end of February, it was only 7°F outside. I lost 4 within the first 12 hours, but I was new at brooding chicks and didn't know all the tricks. Now, I wait until at least March to ship them in, make sure I don't order them to be delivered around a holiday, let the PO know they're coming, and have the brooder/water all ready to go when they arrive. I haven't lost any chicks within the first 48 hours in the last two years, including 2 more orders from MMH. When I called them to let them know, they even gave me a credit for the two extra "peanuts", even though they shouldn't have been counted.
Ask enough people, and you will get reviews both ways. They wouldn't still be in business if they were in the habit of selling weak or sick chicks. Everyone's going to have problems from time to time, but overall they're just as good as any of the other large hatcheries.
My first experience was not great, I ordered 3 separate breeds of hens (6 total) and 2 straight runs. Of the hens only 2 were actually hens, that created a few problems. On the flip side they were all very healthy.
I decided to give them a second try because I like their ordering system, and they are very friendly. I just got my second batch and we shall see how they sexed this group.
Good luck.
We order from McMurray every year.
They always replace any lose with either a credit to our account or replacement chicks plus 5%.
99% of the time any losses are with the deliverer (USPS) for delay in shipping time.
Always have had a good response from the staff at McMurray on any order.
Have ordered juvenile birds and chicks. Ant problems we have had were with the carrier, USPS. They treat live animals as a piece of mail. We always inform our local USPS staff of an impending order and they treat us well. It's usually the between if we have problems.
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The single and only time I ordered layers from them I found their customer service to be of the utmost quality, even when half of my order was DOA.
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The single and only time I ordered layers from them I found their customer service to be of the utmost quality, even when half of my order was DOA.