I haven't actually ordered anything from cackle (or any hatchery for that matter) so I can't say much about their customer service. I did get a few easter eggers and guineas from a friend's cackle hatchery order last year though. They are all very good looking birds. The EEs are beautiful and great layers. I have not found any guineas locally that are as big and beautiful as the ones I have that came from cackle. I will definitely be ordering some guineas from them this year. I may have to order the surprise too, just for fun!