UPS worker stole our package at distribution center

[Mattemma]

I am so disappointed in UPS as well as the company I ordered from. I saved up to buy each of the kids a video game,and so I went ahead and ordered online a week ago. Then we waited. The company(go hastings) never sent a tracking number just an email that it was sent on 6-14.

On 6-20 I emailed asking what company they sent it with. I was sent a tracking number for UPS. I look it up and it shows that our package got to the Columbus UPS facility on 6-18 scanned in at 12:03am.By the 5am scan in(or out) that same day there was damage noted to the package,and the package was empty.They tossed the empty package and made a note of it.

Pretty sad that there is no type of security, and people can just rip open packages and take things.UPS listed it is *under investigation* and that the company I bought from was notified. No one bothered to notify me!

I called the company right away and the CS person told me that they would not send new stuff.They would cancel the order and I have to wait a week or so for a refund.Grrrrrrr. We waited for almost a week for the games.They sure were quick to charge me. I know the company is not at fault for the theft,but they really should have notified me when it was stolen...and credit me immediately since they will not send out another package.

I have never had issues with packages before,so I guess it was bound to happen. Again I am just so disappointed that companies have to deal with(or they just ignore) workers who steal,and no one even bothers to say,"Sorry your stuff got stolen,"

I am running out of companies.UPS steals.Fed ex leaves packages in the rain.No one left to send with except our US postal service and they charge alot!

 

[equine623]

Wait, I'm confused. How exactly do you know that someone ripped open the package and stole it?

 

[mochicken]

No matter what job you have or a company you use there will ALWAYS be someone there that is not completely honest. I have actually had the same exact thing happen to me only I did not get a refund from the sender so you are lucky, the item that I had come up missing was a $400 netbook computer and they sender did not get insurance on the package.

Chalk it up to this, it may have simply been that the package got wet and the contents fell out somewhere or it could have been theft you will never know but be sure to thank the company for the refund as that is usually not the case.

 

[sheaviance1]

The reason it takes so long is that the company that sent it has to file a claim with UPS, and they have to do an investigation into it before they will send the company a check for the damaged/missing items. That often takes a week, so the company you purchased from is waiting to get their money, so they can give you yours. We do a lot of shipping/receiving with UPS where I work, and it is very rare that they lose/damage a package. It doesn't necessarily mean that they stole the merchandise. Once the box is broken open and the merchandise is being jostled around on the truck, it is oftentimes severely damaged and unable to be used.

 

[whiteflare]

Wow, that sucks

Although I sort of agree with the above poster - the games might've been damaged some other way - I don't think they handle situations like these well at all.

 

[fuzziebutt]

IF you used a credit card, you can get the card company to fight the battle for you. Ask them not to pay it, and tell them why. They can credit your card back, and they will fight your battle to get their money back, you won't have to.

 

[Mattemma]

*Wait, I'm confused. How exactly do you know that someone ripped open the package and stole it?*

The package was scanned into the UPS facilty INTACT at 12am.It was IN the UPS facility 5 HOURS.The package was emptied inside the facility.They noted the damage,empty package.They tossed the empty package,and started an *investigation* at the 5am scan. All this was listed on the tracking record.

I finally got a credit and ordered from another company that did not use UPS. I have since had an item delivered via UPS intact. I guess workers just go for the packages that might contain good stuff.

 

[bakerjw]

When I worked for UPS as a loader we were made aware in no uncertain terms that pilferage was a federal crime and one that they took seriously. I have had very few problems with UPS. Now FedEx... When I get to the check out on a website and see that they only use FedEx I stop and send them an e-mail detailing why I stopped in the middle of my order.

 

[Lazy J Farms Feed & Hay]

Quote:
I think it's a pretty big assumption that the package was pilfered and your product was stolen. The scan at midnight was just that a scan, there is nothing that suggests the package was intact or destroyed.

You have your money back, let the anger go away. I've used UPS for years without issue. Be thankful they didn't use the USPS!!!

Jim

 

[annageckos]

My cousin's boyfriend use to work at UPS, unloading and sorting. He, and his bubbies, would steal things, mostly pills. I can't stand the guy, he is over 40 and acts like he is 15. UPS does have a 'check point' all employees must past through, with a guard, before coming in or leaving. Everyone is patted down on their way out. If the item was small an employee may have stolen it, or it may have been ripped open and lost by on of the machines.